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Privacy Policy

Effective Date: August 16th, 2025

This Privacy Policy outlines how we collect, use, store, and protect the personal information you share with us through our services. These include translation, interpretation (including sign language), language learning, consulting, and other support activities.

By engaging with our services, visiting our website, filling out our forms, or contacting our team, you consent to the terms of this Privacy Policy.

1. What Information We Collect

a. When You Fill a Form or Request a Service:

  • Name
  • Email address
  • Phone number
  • Country and language preferences
  • Organization or company name (if applicable)
  • Service request details (e.g., documents, meeting info)

b. When Using Our Website, Platform, or Communication Channels:

  • Device type and browser
  • IP address and general location
  • Pages visited and time spent
  • Referral source (e.g., LinkedIn, email, search)

c. From Clients and Partners:

  • Project documents or content shared for translation
  • Meeting recordings (with explicit permission)
  • Client preferences or special requirements

⚠️ We do not knowingly collect data from minors under the age of 18 without guardian consent.

2. How We Use Your Information

  • Deliver the services you request
  • Communicate about your projects and bookings
  • Send invoices, quotes, and contracts
  • Improve service quality and learner experience
  • Share occasional updates, if you subscribe to them
  • Comply with legal obligations and prevent misuse

3. Confidentiality and Data Protection

  • All documents and content you share are kept strictly confidential
  • Interpreters, translators, and team members sign non-disclosure agreements (NDAs)
  • Your data is stored securely on trusted platforms with restricted access
  • We never sell or rent your data to third parties

❌ Illegal Content: If any shared material is found to involve or promote illegal activities under Rwandan or international law, we reserve the right to terminate the project and report to the relevant authority if necessary.

4. Data Sharing

We may share your information only with:

  • Internal team members working on your project (bound by confidentiality)
  • Third-party service providers (e.g., cloud storage, email services) that help us operate — but never for marketing or resale

We do not sell, rent, or trade your personal data.

5. Your Rights

  • Access a copy of your personal data
  • Request corrections or updates
  • Withdraw consent or request deletion
  • Ask how your data is being used

You can do this by emailing us at: kiny.study@gmail.com

6. Data Retention

We retain your data:

  • For as long as needed to fulfill our contract with you
  • As required by tax or legal obligations
  • Up to 12 months for non-client inquiries unless otherwise requested
Project-related files are stored securely and deleted upon request or after project closure unless agreed otherwise.

7. International Users

We work with clients globally. If you're located outside Rwanda, please note that your information may be processed in Rwanda or other countries where we or our partners operate.

8. Updates to this Policy

This Privacy Policy may be updated occasionally. If significant changes are made, we will notify clients via email or website announcement. Last updated: August 16th, 2025

9. Contact Us

If you have any questions, concerns, or requests related to your data or this policy, please contact: